That having been said, one source of the “licensed revoked” error generally occurs when Adobe detects misuse of a serial number, possibly the serial number somehow being used by someone outside your organization to try to activate bootleg copies of the software. There is clearly a more complex issue that needs to be resolved than can be handled by first level support personnel. We cannot assist you here because we have no access to customer records much less ability to remedy those types of problems.įor licensing issues, please contact Adobe Customer Support directly by phone per and immediately ask to speak with a supervisor. This is a user community, not Adobe Customer Support. How does this make any sense? What can we do? I could barely understand what was being said, but the gist was that our purchase was not with an authorized seller, and that our license couldn't be honored. I spent 70 minutes waiting on hold with licensing support today and eventually ended up talking to someone who sounded like he was on a street corner in Mumbai.
It lists as being from the TLP 5.0 License Program - Corporate. If I go to the licensing site, I can generate the certificate that shows the Order Number, Purchase Order, Serial Number and all the rest. Now we're trying to reinstall on a new workstation after the old one died, and after installing the old Adobe 9 Pro and then upgrading to Acrobat XI Pro, we're getting a "License Revoked" error when putting in the serial number. I have the confirmation email from Adobe that was generated at the time of purchase. They purchased the upgrade through TigerDirect, who coordinated the purchase with Adobe. They have to stay at that version due to a line-of-business app they use. By updating installations to the latest versions, customers benefit from the latest functional enhancements and improved security measures.I'm working with a small law firm that had four copies of Acrobat 9 Pro and upgraded them in 2014 to Acrobat XI Pro. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).Īdobe strongly recommends that customers update to the latest versions of Adobe Reader and Adobe Acrobat. In line with this policy, support for Adobe Reader 9.x and Adobe Acrobat 9.x ended on June 26 2013.Įnd of Support means that Adobe no longer provides technical support or distribute runtimes. As stated in the Adobe Support Lifecycle Policy, Adobe provides five years of product support, starting from the general availability date of Adobe Reader and Adobe Acrobat. As described the Acrobat 9 has stopped workingĪcrobat 9 is an old and EOL application and no longer available. Hope you are doing well and sorry for the trouble.
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